Customer success story examples4/28/2023 offers customers regulatory and information services and products related to the Department of Transportation, Occupational Safety and Health Administration, and other state agencies. Prioritized and self-generated worklists.Rules-based automation to enable strategic collections.Automatic and intelligent aggregation of data.The entire process was time-consuming and needed swift automation to improve productivity. A high volume of overdue invoices (19,365 accounts worth $31M) was also reported. FleetPride had a small team that manually handled collections, dunning, and reconciliation. Multiple business acquisitions resulted in a surge of customers, thereby making it difficult to manage the large number of accounts. is one of the largest retailers of heavy duty truck and trailer replacement parts. Increasing productivity by 150% at FleetPrideįleetPride, Inc. Automated credit workflows for low-risk customersģ.Match invoices to payments automatically.Automated discount and deduction coding to save analysts’ time.Prioritized worklists for better collector effectiveness.The lack of cohesion between teams and real-time alerts into customers’ credit status was affecting their efficiency and customer experience. Manual methods were making it difficult for the team to aggregate data, prioritize customer accounts for collections, code deductions, and apply cash. They wanted a system that provides clearer visibility into their operations and a central hub for storing information. Summit Electric Supply Co is a wholesale distributor of industrial electrical supplies and equipment. Improving AR efficiency at Summit Electric Supply Co Automated credit approval or denial correspondence to customersĢ.50% overall reduction in past-due receivables with streamlined processes.Automated worklist prioritization system for accurate account targeting.Built-in structured workflows for deduction resolution.There was only limited visibility into client communications and tracking. Due to resource crunch, they were writing off all deductions below $250! Manual prioritization of worklists further resulted in AR slipping through the cracks. As its business expanded, manual handling of collections, deductions, and cash application was becoming a challenge. ShurTape is a CPG company providing ducts, pressure-sensitive masking, and specialty tape products. Here’s a quick look at how we help our customers.
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